H&S General Services: SME Excellence Business Award And Top Business Service And Quality Award 2023/2024
Starting a business is undoubtedly a challenging and uncertain task that requires immense courage, dedication, and perseverance. However, Mr. Vince Hu Wei Long’s inspiring journey serves as a remarkable example of how the right mindset, strategy, and support can help individuals turn their entrepreneurial aspirations into reality. His success story proves that with a relentless work ethic, determination, and persistence, anything is achievable. Amidst the growth of H&S General Services Pte Ltd, Mr. Vince’s unwavering focus and clear vision have enabled him to overcome numerous obstacles and challenges on his entrepreneurial journey. His incredible accomplishments are a testament to the fact that pursuing one’s passion with a well-defined plan and strong work ethic can lead to unprecedented success. His story is an inspiration to anyone who wants to pursue their dreams relentlessly and achieve greatness.
Mr. Vince’s inspiring journey into entrepreneurship began when he was faced with a crossroad of choice after losing his job as a retail salesman. To support his family, he had to choose between working for an established company or starting his own business. Despite the challenges of venturing into entrepreneurship, he chose the latter and capitalised on an opportunity in the cleaning industry with the help of a friend. He established the H&S General Services we see today, which offers project-based cleaning services for commercial and residential properties, including warehouse and factory cleaning, as well as their primary business activity, the HSS House Scheme housecleaning service. Ultimately, his main aim is to provide the best customer service available, as well as impart knowledge to his client’s in solving their cleaning problems.
“If one keeps on complaining of being tired, one should stop working. Only if stop complaining, then you can truly work.”
Despite his strong motivation and dedication, Mr. Vince faced numerous challenges and obstacles during the early stages of his journey. One of the biggest hurdles was the lack of experience and knowledge in the cleaning industry, which put his abilities to the test. This, coupled with issues of manpower, communication, and public relations, made the journey a tough one. However, he did not let these setbacks deter him from his goals. Instead, he put in his best effort to learn about the industry through first-hand experience and sought help from suppliers whenever in doubt. With the support of his family, friends, and suppliers, he persevered and overcame these obstacles. He learned from his mistakes and constantly improved his business strategies, which ultimately helped him achieve success.
Mr. Vince emphasises the importance of having a strong foundation of knowledge and understanding in the field before embarking on any business venture. He believes that having a deep understanding of the industry, its trends, and customer demands is crucial for achieving success. This understanding allows him to differentiate his business from competitors by providing personalised and tailored solutions to his clients. Moreover, Mr. Vince recognizes the importance of customer satisfaction and retention in sustaining a business. He stresses the significance of listening to clients, understanding their needs and requirements, and providing effective and timely solutions. By doing so, his company has been able to build long-lasting relationships with clients, resulting in positive word-of-mouth referrals and continued business growth.
Mr. Vince understands that effective business management is crucial for long-term success. Rather than engaging in price wars with his competitors, he focuses on managing his company’s costs and product pricing by relying on specialists and using cost-effective cleaning materials. He believes in maintaining the quality of his services while keeping the prices reasonable for clients. In addition, he also places a strong focus on managing staff performance and providing regular incentives and bonuses to his workers. He treats his employees as colleagues and fosters an open and conversational company culture. By doing so, he creates a positive work environment that results in better productivity and satisfied customers. By believing that investing in his staff’s well-being and job satisfaction leads to a happier, healthier, and more productive team, he moves forward relentlessly to achieve greater success.
Overall, Mr. Vince’s journey serves as a testament to the idea that success in entrepreneurship can be achieved with the right mindset and approach. His dedication to quality customer service and focus on learning from experience has led to the success of his cleaning company. His story is an inspiration to aspiring entrepreneurs, demonstrating the importance of perseverance, dedication, and a willingness to learn and improve. With the right mindset, strategy, and support, anyone can turn their business idea into a successful venture, just like Mr. Vince did.