In an industry often defined by consistency and quiet efficiency, GJourney Services Pte Ltd is making waves not just for what they do, but for how—and why—they do it. Founded in 2021 by Mr Tang and his wife, this humble yet driven cleaning enterprise has grown from a two-person team to a thriving business renowned for quality, reliability, and affordability.
GJourney Services specializes in a full suite of cleaning services, with a particular focus on upholstery cleaning. “Anything and everything to do with cleaning” is how Mr Tang describes their core business, and it’s this versatility that has allowed them to adapt and flourish in a highly competitive sector.
The company’s origin story is as relatable as it is inspiring. At the time, Mr Tang was working with his family, but a yearning to build something of his own sparked a decision that would set his entrepreneurial journey in motion. Together with his wife, the couple began offering cleaning services. It wasn’t long before they noticed an undeniable surge in demand—a clear signal that the market was ripe for a dedicated, customer-focused provider.
“We saw a demand in cleaning services and wanted to make something for ourselves,” Mr Tang explains. This simple but powerful motivation became the cornerstone of GJourney Services’ foundation: self-made success, driven by community need.
Like many start-ups, the early days were far from easy. Operating with limited manpower meant the couple had to be selective about the jobs they took on. Learning how to leverage digital platforms was another steep learning curve.
However, adversity bred innovation. Mr Tang quickly learned the value of social media, using it not only to reach new customers but also to build trust and visibility. Their persistence paid off: GJourney Services is now a preferred merchant on Carousell, a status that reflects both the quality of their work and the satisfaction of their growing clientele.
Hiring also became more strategic. Mr Tang began to utilize contracts to onboard additional workers, enabling the team to take on larger and more diverse projects while maintaining the company’s high standards.
The rapid yet steady growth of GJourney Services is testament to Mr Tang’s unyielding work ethic. When asked what he attributes the company’s success to, he responds simply: “Pure hard work, resilience, discipline, and motivation.”
Indeed, it is this mix of determination and adaptability that has set the company apart. Whether it’s investing in better machinery to streamline operations or maintaining rigorous on-site supervision to ensure quality, the focus is always on operational excellence. “A happy worker is a better worker,” Mr Tang shares, highlighting the company’s honest and open culture that values performance and morale in equal measure.
One of the most defining traits of GJourney Services is its pricing strategy. While the company adheres to industry-standard cleaning methodologies, they intentionally keep their prices accessible.
“Our cleaning standards are the same as others in the industry. The only difference is our price,” Mr Tang states with confidence. This competitive edge has allowed the business to retain loyal clients while attracting new ones seeking value without compromise.
Furthermore, Mr Tang ensures his staff are well-trained and experienced, so customers receive not just affordability but assurance that every job will meet high-quality benchmarks. The team is carefully scaled to meet client demands while ensuring prompt, thorough service.
While Mr Tang remains humble about the company’s accolades, GJourney Services has already achieved several significant milestones. In addition to becoming a preferred merchant on Carousell, the company has received recognition through various industry awards—achievements that validate their hard work and relentless pursuit of excellence.
Though Mr Tang didn’t expect the business to grow so quickly, he now envisions steady expansion in the years to come. “We’re continually growing the team and expanding our services,” he shares. Yet, interestingly, international franchising isn’t on the cards just yet. For now, the focus remains on strengthening their local presence and perfecting their craft.
The story behind the brand name, GJourney, is a reflection of the company’s heart. The “G” stands for Guo—Mr Tang’s name—and “J” represents his wife. It’s a symbol of the journey they embarked on together, and a reminder that this business was built not just for profit, but from partnership and purpose.
Marketing efforts are equally personal and grassroots, with a focus on spreading awareness through online platforms and word of mouth. As more customers experience the GJourney standard, the brand continues to grow, one satisfied client at a time.
While still relatively young, GJourney Services has already carved out a strong position in Singapore’s cleaning industry. Their strategy is simple: offer excellent service at a fair price, stay true to your values, and never underestimate the power of hard work.
Looking ahead, Mr Tang is committed to nurturing his team, broadening service offerings, and staying true to the principles that launched GJourney in the first place. The journey may have begun with just two people and a dream, but it’s clear that for Mr Tang and his growing team, the best is yet to come.
