In the heart of Singapore, Lash Monster stands as a beacon of innovation and personal care in the beauty industry. Founded in September 2023 by the dynamic duo, Mr Joseph and Ms Karen, Lash Monster has quickly carved a niche for itself with its unique approach to beauty services. Specializing in brows, manicures, pedicures, lips, and lashes, the company has also ventured into pioneering skin cover technology using organic ink to cover scars, setting new standards in the industry.
Ms Karen, a vibrant personality known for her engaging livestreams focusing on beauty and health products, envisioned Lash Monster as a place where customers could experience spa-like relaxation while receiving top-notch beauty services. Her passion for connecting with people and providing them with tailored beauty solutions was the driving force behind the establishment of Lash Monster. Mr Joseph and Ms Karen’s journey from livestreaming to setting up a physical business reflects their commitment to bringing high- quality, personalized beauty services to a broader audience.
Like any new venture, Lash Monster faced its share of initial hurdles, primarily balancing quality and quantity of services and managing customer expectations. The founders’ persistence and keen eye for hiring the right staff played a crucial role in overcoming these obstacles. By fostering a work environment that values open communication and mutual respect, they ensured that their team was aligned with their vision of excellence and customer satisfaction.
Lash Monster differentiates itself from competitors through its innovative services and customer-centric approach. One of their standout offerings is the use of AI technology to identify the precise colour needed for skin cover treatments, effectively addressing issues like dark eye circles and stretch marks. Additionally, they have introduced their signature lash, which requires specialized skills to apply, setting them apart from others who use ready- made lashes. This commitment to unique and high-quality services has garnered them a loyal customer base.
Lash Monster’s short-term goal is to increase manpower to better serve their growing clientele, with plans to celebrate their first anniversary with expanded services. In the long term, they aim to increase revenue and open more branches, thereby bringing their exceptional services to more customers across Singapore. Although they currently do not operate internationally or have overseas franchises, the potential for future expansion remains a possibility.
Retaining clients is a top priority for Lash Monster, achieved through exceptional service and a personalized approach. They avoid rigid beauty packages, offering flexibility that resonates well with customers. Moreover, Ms Karen’s consistent engagement through live streaming ensures a seamless connection between online and in-person experiences. The company’s no-deposit policy and market-level pricing further enhance customer satisfaction and trust.
Lash Monster prides itself on its casual and open work culture, which empowers staff and fosters a family-like environment. Training and no contractual obligations reflect the mutual understanding and trust between management and employees. This approach not only boosts staff morale but also ensures high-quality service delivery.
The company leverages Ms Karen’s extensive live streaming presence and word-of-mouth referrals for marketing, creating a strong and relatable brand image. This strategy has proven effective, driving customer engagement and business growth.
Lash Monster, under the leadership of Mr Joseph and Ms Karen, exemplifies how innovation, persistence, and a personal touch can transform a business into a beloved brand. Their journey from livestreaming to establishing a successful beauty services company is a testament to their vision and dedication. As they continue to expand and innovate, Lash Monster is set to become a cornerstone in Singapore’s beauty industry, providing clients with unparalleled service and quality.
