Established in August 2020, Vault Personnel (VP) is a dynamic human resource consulting firm led by the visionary Managing Director, Ms Stef Chua. Born from a deep-seated desire to make a mark in the HR landscape, Vault Personnel has swiftly positioned itself as a leading one-stop solution for companies seeking robust HR policies, framework guidelines, and internal management strategies as well as operations and administration. With a focus on providing comprehensive HR management solutions, VP has emerged as a beacon of excellence and innovation in the HR sector, catering primarily to local SMEs that often lack formal HR departments.
Stef Chua, having spent 12 years in the corporate HR world and reaching a Senior Manager position, decided to venture into entrepreneurship to create something of her own. She identified a gap in the market—a lack of Chief Human Resource Officers (CHRO) in many companies—and was determined to fill it in the SME market where resources are often limited. Thus, VP was born during the challenging times of the COVID-19 pandemic, which posed numerous hurdles, such as restrictions on face-to-face meetings and a limited client base due to being new in the market. However, Stef’s perseverance, strategic networking, and focus on value creation was necessary to gain clients helped Vault Personnel overcome these initial obstacles.
VP prides itself on being more than just an employment agency as what it started out as; it has evolved into a consultancy firm that provides a wide array of HR solutions. The company offers services that encompass establishing HR framework and policies, project consulting such as culture transformation, outsourced HR operations, placement services and foreign worker supply. In the past four years, Vault Personnel had helped multiple local SMEs, typically managed by their founders, by providing them with HR frameworks and solutions that are customized to their needs. These services include everything from wage management, performance management, workforce planning, career progression, mental wellness, feedback loops, performance competency matrix, work processes improvement, organizational development, HR audits, and talent management.
VP’s unique proposition lies in its ability to adapt and cater to the evolving needs of both employers and employees. The company assists senior-level executives in making smooth career transitions and manages the workforce requirements of upcoming generations, ensuring that both employer and employee needs are met effectively.
Despite its relatively recent inception, VP has not been confined to Singapore’s borders. The company has successfully expanded its operations internationally, supporting a project in Manila, Philippines, and extending its footprint into Malaysia in 2024. This move was part of VP’s vision to become a global market player, offering its innovative HR solutions across the ASEAN region. The establishment of a subsidiary in Johor, Malaysia, signifies the company’s growing influence and ambition to cater to a broader clientele.
VP continues to explore ways to innovate its business operations. It integrates technology to benefit both clients and internal processes. For example, the firm uses digital forms and automated invoices, which streamline operations, reduce paperwork, and enhance efficiency in the world of compliance. These technological advancements since day one is an testament that VP leverages on technology, not only improve operational efficiency but also help in maintaining a competitive edge in the HR consulting market.
VP operates with a distinct corporate culture that emphasizes ethics, respect, teamwork, accountability, and a global mindset. New hires are welcomed with an induction program to help them settle in and understand the company’s core values. This inclusive approach fosters a supportive environment where employees are encouraged to grow with grit. Open communication within the team is promoted, creating a culture of transparency and mutual respect that is integral to the company’s operations.
The company’s name, “Vault,” was inspired by its commitment to being a “safe” team that protects both its clients and its employees. This name embodies the core values of reliability, integrity, and compliance that Vault Personnel holds dear. Their active presence on LinkedIn and their efforts to raise awareness about overcoming HR challenges highlight their dedication to branding and outreach.
VP’s client retention strategy is grounded in compliance, experience, and a dedication to preserving the reputations of both their clients and themselves. By focusing on the specific needs of each client, VP ensures that it provides tailored solutions that creates value and is sustainable over longer term with an focus on employee experience and compliance.
VP’s success is attributed to its client-centric approach, which involves understanding the unique needs of each client and going the extra mile to meet those needs. The company also implements policies to manage staff performance effectively, such as developing unique SOPs for each of our clients, adhering to internal frameworks, and SOPs are regularly updated where necessary.
Looking ahead, VP has ambitious plans for growth. The company aims to expand prudently but surely on an international level, with aspirations to become a global player in the HR Consulting market. They are also planning to engage in corporate social responsibility (CSR) activities in the coming years, reflecting their commitment to giving back to the community. Additionally, VP has already initiated some charitable activities, such as voluntary works at The Willing Hearts.
Stef Chua’s leadership, driven by grit and resilience, is key to Vault Personnel’s continuing success. Her focus on expansion, embracing new horizons, and adapting to the ever-changing HR landscape ensures that VP remains at the forefront of the industry. With a solid foundation built on trust, innovation, and a commitment to client satisfaction, VP is well-positioned to achieve its vision of becoming a leading global HR consultancy.
VP exemplifies the power of vision, innovation, and a relentless pursuit of excellence in the HR consulting industry. Under the astute leadership of Stef Chua, the company has rapidly grown from a nascent HR agency to a formidable player in the market, offering comprehensive HR solutions to a wide range of clients, now serving clients across ASEAN region. With its sights set on global expansion and a steadfast commitment to integrity and client satisfaction, VP is poised for continued success and impact in the years to come.
