Where Cleanliness Meets Care
When Ms Stephanie Law founded Zenith Facility Services in 2019, the idea was rooted in something deeply personal. Her co-founder’s child often fell ill, and the experience revealed just how vital hygiene is to health. That realization inspired them to start a cleaning company dedicated to protecting homes and families. What began as a small residential operation grew quickly, and when the COVID-19 pandemic struck, Zenith pivoted to offer professional disinfection services.
Recognized by Singapore’s National Environment Agency as an approved vendor, the company soon became a trusted name at a time when hygiene was top of mind for everyone.
While cleaning remains Zenith’s foundation, the company has expanded to meet the evolving needs of its clients. Today, it provides pest control, handyman services, plumbing and electrical work, curtain installation, and even painting. These additions were driven not by strategy alone, but by listening closely to clients who wanted a single provider they could trust.
By responding with flexibility, Zenith has grown into a comprehensive facility services partner, helping households and businesses alike simplify their upkeep. Flexibility is at the heart of Zenith’s model. Clients can choose between part-day or full-day cleaners, customize schedules, or to add
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extra services as needed. Consistency is also emphasized, with the same cleaner assigned whenever possible to build trust and familiarity. This combination of convenience and reliability sets Zenith apart in a crowded market.
Navigating a Tough Industry
Running a cleaning company is not without its challenges. Manpower shortages, high turnover rates, and the difficulties of managing older workers are constant hurdles. Rather than treating these as barriers, Zenith tackled them head-on. The founders worked alongside cleaners to better understand the job, while also experimenting with creative recruitment methods such as referral bonuses and social media outreach. By investing in training, establishing clear SOPs, and fostering a culture of fairness and growth, Zenith has built a more stable workforce. The payoff is clear: low complaint rates and consistently high client satisfaction.
Notably, Zenith’s edge lies in how quickly and flexibly it responds to client needs. Its willingness to go beyond requirements—such as offering dishwashing add-ons—underscores a service culture that prioritizes the customer. Behind the scenes, digitalized processes keep costs efficient, while regular reviews and mystery shoppers ensure quality never slips. This combination of speed, adaptability, and accountability has positioned Zenith as more than just a cleaning company. It is a reliable partner in managing spaces that matter most to people.
Consequently, Zenith’s boasts a slew of achievements which include a consistent client satisfaction rate and numerous long-term contract renewals. The company has also gained recognition in government projects, such as cleaning services for PAP Community Foundation elderly care facilities, and has received awards like the SME500.
Additionally, Zenith’s mission goes beyond simply providing services as it aims to give clients peace of mind. This focus on credibility and reliability has won the trust of both households and institutions, including government projects like the PAP Community Foundation’s elderly care facilities. As such, community support is part of its DNA. Zenith contributes to nonprofits such as Willing Hearts and the Alliance for Friends of the Earth, along with grassroots initiatives. Through donations and voluntary service, the company demonstrates that care extends beyond contracts and into the wider community.
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Moving Forward
The company’s vision is clear: in the next few years, Zenith aims to become a recognized one-stop household and facility solutions provider. In fact, plans are already underway to expand fringe services further, to introduce household products, and to roll out professional home organization services which is a growing need in Singapore’s compact living spaces. Regional growth is also on the horizon. With a company already incorporated in Malaysia, Zenith is laying the groundwork for overseas expansion, ensuring that its brand of cleanliness and care can reach new markets.
For Stephanie Law and her team, Zenith Facility Services has always been about more than just cleaning. It is about creating healthier spaces, easing the burdens of busy families, and caring for the community. In just a few short years, Zenith has built a name defined by reliability, compassion, and adaptability. Its journey shows that even in an industry often overlooked, there is room for innovation and impact. With its eye on growth and its heart set on care, Zenith is not just redefining cleanliness—it is reshaping what it means to truly look after the spaces where people live and work.
The founders’ willingness to work alongside their staff to understand workflows and their creative solutions to manpower challenges displays a genuine understanding of the human element in their industry. This dedication has cultivated a company culture built on credibility, reliability, and support, where staff are treated fairly and given opportunities for growth.
Thus, with a proven track record of client satisfaction and a strategic plan to expand both services and product sales, Zenith is poised for continued success. The business’s ability to turn a personal concern into a thriving, community-minded enterprise is not just a business story but an inspiring example of purpose-driven entrepreneurship.
📍 1 Defu Lane 10 #02-547 Defu Industrial Estate Singapore 539182
📱 +6594779889 (Stephanie Law)
